¶ Purpose
When you're stuck, here's where to look before you refresh the page, restart your phone, or assume the Wi-Fi is broken.
¶ Before You Begin
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Try to notice what you were doing when it went sideways (page name, button you clicked)
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If you see an error message, leave it on screen long enough to screenshot
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Know whether your question is about the contest ("when do results release?") or the site ("I can't log in")
¶ Step-by-Step Instructions
¶ Open this wiki from the app
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Log in to SquirrelScore.
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Open the left sidebar (on a phone or tablet: tap Menu at the bottom left).
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Click Wiki/Support near the bottom, or the Help for this page link (under the page title on a phone or Home Screen app; at the top of the content on a computer). It opens the matching article in a new tab. New readers can start with How to read this wiki.
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The documentation site opens (often in a new tab) — that's this guide.
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Use the summary / sidebar on the wiki to find your role (Welcome, Judge, Contestant, and so on).
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Open the page that matches your task and follow the steps.
Wiki/Support is always available in the left sidebar menu
¶ Capture a useful "I'm stuck" package
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Screenshot the full page, including any red or yellow message.
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Write down the contest name and your role.
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Note the approximate time (contest schedules move fast; helpers need context).
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Send that to the right human (see below) — not to a random group chat.
Desktop — Alert-style flash (settings saved)
Mobile — Alert-style flash (settings saved)
¶ Who to ask for what
| Kind of problem | Ask |
|---|---|
| Contest rules, schedule, "am I approved?", prep checkboxes | Your producer |
| Scoring confusion on contest night | Tallymaster (and producer if needed) |
| Login, disabled account, MFA lockout | Your producer |
| "How do I click this?" how-tos | This wiki first (Home > your role), then your producer |
| Survey vs audience score mix-up, guest-list email, "doors at 7" mail | Producer (see FAQ guest-list section, Feedback Surveys, Audience Scoring, Registration Emails for the ticketing CSV walkthrough) |
| "Put the schedule on our website" | Producer: SquirrelGenda website embed (WordPress, Elementor, Bricks, Squarespace, Wix) |
| Project feedback, access to the beta, feature wishes | Contact options on Home (this is currently a personal project — replies may take a bit) |
¶ Tips
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Screenshots of error messages save a lot of back-and-forth. Your helper will usually get you an answer faster.
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Search the Frequently Asked Questions before sending a long chat message.
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If you're mid-score, Save before you go troubleshooting.
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Be kind in the help thread. Everyone is also busy with contest tasks.
¶ Common Mistakes
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Refreshing so hard you lose unsaved form fields
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Asking the wrong role ("why can't I Manage the contest?" asked of a fellow judge)
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Sending "it doesn't work" with zero screenshot, contest name, or page title
¶ Frequently Asked Questions
Wiki/Support opens but looks empty.
Start at Home, then open Welcome or your role section from the summary. If the link is truly broken, tell your producer.
Can producers change wiki pages?
This folder is documentation your team publishes. Day-to-day contest settings live in the app, not in the wiki.
I'm the producer and I'm stuck.
Check producer pages in this wiki, then ask a co-producer for "how did we do this last year?" Account/site issues: use the contact options on Home.
Is there live chat support inside the app?
Your community's process varies. Start with Wiki/Support, then the humans in the table above.
Can I support the project financially?
Optional only — see Support SquirrelScore. Access is currently free.